Question 1

Is HomeBridge Global a medical or nursing service?

Accepted Answer

No. HomeBridge Global is a non-clinical family-support and household-concierge service. We do not provide medical treatment, nursing, diagnosis, emergency healthcare, financial advice or physical repair services.

Question 2

How often will someone visit my parents?

Accepted Answer

Connect includes one Welfare Visit per month of up to approximately 1 hour. Assist includes one Comprehensive Visit per billing period, providing up to approximately three hours of dedicated in-person support. Bridge has no included visits; visits are booked as needed at member rates.

Question 3

What will I receive after each visit?

Accepted Answer

You receive a structured visit report covering the general summary, household observations, assistance provided, any issues identified and recommended actions, along with any photographs approved for release.

Question 4

Which languages do your representatives speak?

Accepted Answer

Our Care Coordinators speak Sinhala, Tamil or English. You can tell us your family's preferred language when you apply.

Question 5

Can you arrange an electrician, plumber or cleaner?

Accepted Answer

Yes, on the Assist plan. We contact suitable providers, obtain basic quotations, arrange appointment times and follow up on approved work. Supplier costs are separate and always require your approval first.

Question 6

Will you ever spend money without asking me?

Accepted Answer

Never. No external service is engaged and no supplier cost is incurred without your written approval, recorded in your account.

Question 7

How is my family's information protected?

Accepted Answer

Household details, reports and photographs are stored securely and are visible only to you and authorised HomeBridge Global staff. Care Coordinators cannot see subscription or payment information.

Question 8

What happens if something urgent is noticed during a visit?

Accepted Answer

We follow documented escalation procedures and notify your family promptly. In a genuine emergency, local emergency services are contacted first.

Question 9

Which countries can join?

Accepted Answer

Our service is designed for Sri Lankan expatriates and diaspora communities in Australia, New Zealand, the United Kingdom, Canada, the United States, the United Arab Emirates, Singapore and other countries. If you live elsewhere, apply anyway and we will confirm availability.

Question 10

How do I pay during the pilot?

Accepted Answer

During the pilot, plan selections are confirmed through the application form and our team contacts you directly. Online recurring billing will be introduced later.

Everything families usually ask us first.

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